Privacy Policy
How we collect, use and protect the details you share with us.
Who we are
This policy explains what personal information we collect through this website and in the course of representing our clients, and what we do with it. We have kept it short and plain on purpose.
Information we collect
- Contact details you give us, such as your name, email address, telephone number and the community you are based in.
- The substance of your enquiry and your file, such as your timing, budget range, household or property requirements, together with the information a listing, an offer or a rental application needs, including employment, income and credit information where you have consented to it.
- Records of our correspondence, including emails, call notes and notes taken during a consultation or a showing.
- Basic technical information recorded automatically by our web host, such as browser type and the pages that were read.
Why we collect it
We use your information to reply to your enquiry, carry out a needs analysis, put a written agreement in place, market a property or run a search, prepare and negotiate offers, complete the transaction and keep the records a brokerage is required to keep. We do not sell your information and we do not add you to a marketing list without your consent.
Sharing information with others
A transaction cannot be completed without some information moving between the people involved. We share what is necessary with the brokerage acting on the other side, a landlord, your lawyer, a lender, an insurer or an inspector, and we tell you in advance what will be shared. What you have given us in confidence, such as the most you are prepared to pay or your reason for moving, stays with us unless you instruct us in writing to disclose it.
How long we keep it
We keep client and transaction records for as long as Ontario's real estate legislation and Canadian tax and business record rules require. Enquiries that do not lead to an agreement are cleared from our active records within twenty-four months.
Cookies
This website uses a small number of cookies to keep the site working properly and to understand which pages are being read. You can block or delete cookies in your browser settings and the site will continue to work.
Your choices
- Ask to see the personal information we hold about you.
- Ask us to correct anything that is wrong or out of date.
- Ask us to delete your information, apart from records we are obliged to keep.
- Ask us to stop contacting you, at any time and without giving a reason.
Contacting us
If you are not satisfied with how we have handled a privacy question, you may take the matter to the federal privacy authority in Canada.
Last updated September 15, 2026.